Rental Policies 2017-07-21T18:59:34+00:00

Rockhaven Rental & Cancellation Policies

Please Read~ Important Information ~ Regarding Your Reservation

We offer discounts for personal checks and cash payments

Reservation Policies

  • We accept Visa, MasterCard, Discover, personal checks, & cash.
  • For stay requests that are 14 nights or more, please call us for discounts.
  •  A 50% credit card deposit is required to confirm your reservation.
  • Check-in dates, less than 35 days, require full payment.
  • Minimum age allowable is 25, unless we approve.
  • This is an all adult property with quiet serene surroundings.
  • We will consider certain non-shedding, small dogs,. Call us to inquire.
  • Absolutely NO SMOKING inside rentals; decks & porches are OK.
  • Check-In: after 2:00 PM CST ~ Check-Out: by 10:00 AM CST
  • We do not refund for early departures or late arrivals.
  • Be aware that our little Pom “Skipper” takes walks around the property,
  • He’s an older dog and doesn’t move as fast as he used to.
  • Drive slowly coming and going out of the driveways.

Cancellation Policies

  • Because of our small size, cancellations affect us significantly. 
  • We cannot handle cancellations the way big business hotels do.
  • If your stay is for 4 or more nights, AND if we’ve held those dates
  • For 30 days or longer, a cancellation will NOT be refunded.
  • EXCEPTIONS ~ that warrant a future “paid” stay:
  • If the airport you are traveling through is closed.
  • If the state police along your driving route ask you to stay off roads.
  • If there’s a proof of a personal emergency with you or a family member
  • Otherwise, we expect you to honor your reservation.
  • If you’re concerned about a possible cancellation for any reason.
  • We suggest that you purchase travel insurance through a third party.

Hi, I’m Skipper ~ The Security Guard at Rockhaven